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1-on-1 Training Sessions

Bookings & Payments
All 1-on-1 sessions must be scheduled in advance and are only confirmed once payment is received. Sessions are typically 60 minutes in duration unless otherwise arranged. New clients are required to pay a $50 deposit, which is held and applied to the final session payment. The standard rate is $80 per session (minimum of 3 sessions). One-off sessions are charged at $110.

Cancellations by Clients
0–8 hours before start time → 100% of fee forfeited if session cannot be re-filled.
8–24 hours before start time → deposit forfeited if session cannot be re-filled.
More than 24 hours before start time → No fee charged, session re-scheduled.
To avoid forfeiting your deposit, you must cancel or reschedule at least 24 hours in advance. No-shows will result in forfeiture of the session without refund or reschedule.

Stopping Ongoing Sessions
If you wish to stop weekly sessions, you must provide a minimum of one week's notice. Any unused prepaid sessions may be eligible for a refund in accordance with the terms below.

Cancellations by Hoopwith'em
In the event that Hoopwith'em must cancel or postpone a session due to unforeseen circumstances such as venue issues, scheduling conflicts, or weather conditions, clients will be offered a full refund or reschedule at no extra cost. Refunds will be processed within 5 to 10 business days of confirmation.

Session Time Requests & Holds

Due to high demand and limited availability, we are unable to hold or reserve session times without an active booking. If a client is unable to attend sessions for any period of time, their time slot may be offered to other athletes. Returning clients are welcome to rebook based on current availability.

1-on-1 Session Deposit Policy

A $50 deposit is required to secure all 1-on-1 coaching sessions. This deposit goes toward your session fee and confirms your booking.

• More than 24 Hours notice: Eligible for full refund or reschedule.
• Less than 24 hours notice: Deposit is forfeited. A new deposit is required to rebook.
• No-shows: Deposit is forfeited. Full session fee may still apply.

Inactivity or Pause in Sessions: If you pause sessions for longer than 3 weeks without rescheduling or communication, your deposit will be considered forfeited.

Credit Option: We understand life happens. In special cases (e.g. injury, family emergency), we may offer to hold your deposit as credit toward a future session or program. This is reviewed case by case.

Camps & Group Sessions

All camps and group sessions must be prepaid to secure your spot. Spaces are limited and early booking is strongly encouraged.

• More than 3 days prior to the start date are eligible for a full refund or full credit (valid for 6 months).
• Within 3 days of the event are not eligible for a refund but will receive full credit (valid for 6 months).
• No Shows will not receive any refund or credit.

Voluntary Assumption of Risk

I have voluntarily chosen to participate in the program and am aware that there are significant risks involved in all aspects of basketball training and competition. I willingly assume full responsibility for the risks that I am exposing myself or my child to and accept full responsibility for any illness, injury or death that may result from participation in Hoopwith'em programs.

Waiver, Release and Indemnity

I agree to WAIVE ANY AND ALL CLAIMS that I have or may have in the future against Hoopwith'em, and its directors, officers, employees, agents, volunteers and independent contractors. I agree to RELEASE Hoopwith'em from any and all liability for any loss, damage, injury or expense that I may suffer as a result of my participation.

Media Consent

I agree to allow Hoopwith'em, its officers, employees and volunteers to use picture(s), film and/or likenesses of me for use on its website and other promotional and educational materials without compensation to me. By registering on our site, you agree that we may send you emails related to our programs and upcoming events. We will not provide your details to any other company.

Hoopwith'em ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a booking, or participate in our programs.

1. Information We Collect

When you engage with us, we may collect:

• Contact details – name, address, email, phone number
• Booking details – service type, dates, coach preference, payment status
• Payment information – processed securely via third-party gateways (we do not store full card details)
• Health/fitness information – any relevant details you choose to provide to ensure safe participation in training
• Website usage data – IP address, browser type, device information, cookies
• Media – photographs or videos taken during Hoopwith'em activities (with consent)

2. How We Collect Your Information

We may collect information when you make a booking, complete a registration form, subscribe to email updates, contact us, participate in sessions, or browse our website.

3. How We Use Your Information

We use your information to process bookings, deliver services, communicate with you, send marketing communications (if opted in), ensure participant safety, improve our services, and comply with legal obligations.

4. Consent & Withdrawal

By providing your personal information to complete a booking, you consent to its collection and use. You can withdraw consent at any time by contacting us at info@hoopwithem.com.au.

5. Disclosure of Your Information

We do not sell or rent your personal information. We may share your information with service providers (payment processors, booking platforms), coaches and staff for operational purposes, or legal authorities if required by law.

6. Shopify Hosting & Payments

Our store is hosted on Shopify Inc. Your data may be stored through Shopify's databases, secured on a server behind a firewall. Payments are encrypted and processed under PCI-DSS standards.

7. Security

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, or disclosure, including secure servers, password protection, encryption, and restricted staff access.

8. Cookies

Our website uses cookies to store session information, track browsing activity, and assist with marketing and analytics. You can disable cookies in your browser settings.

9. Media Consent

Unless you advise us otherwise in writing, you consent to Hoopwith'em using photographs or videos of you/your child for promotional and educational purposes.

10. Access & Correction

You may request access to the personal information we hold about you and request corrections by contacting us at info@hoopwithem.com.au.

11. Contact Us

📧 info@hoopwithem.com.au

At Hoopwith'em, we are committed to delivering high-quality basketball training experiences. To ensure fairness, professionalism, and smooth operations, this policy applies to all bookings for our 1-on-1 sessions, group programs, camps, and events.

1. 1-on-1 Training Sessions

Bookings & Payments
All sessions must be booked in advance and are only confirmed once payment is received. New clients are required to pay a $50 deposit, applied to the final session payment. Standard rate: $80 per session (minimum 3 sessions). One-off: $110.

Cancellation Fee Structure

• 0–8 hours before start time → 100% of fee forfeited if session cannot be re-filled
• 8–24 hours before start time → deposit forfeited if session cannot be re-filled
• More than 24 hours before start time → No fee charged, session re-scheduled

If Hoopwith'em can re-fill the cancelled session, we may reduce or waive the fee.

Stopping Ongoing Sessions
1 week's notice required to stop weekly sessions. Unused prepaid sessions refunded in line with the terms above.

Cancellations by Hoopwith'em
If we must cancel (e.g., venue issue, coach unavailability), you will be offered a full refund or reschedule at no extra cost. Refunds are processed within 5–10 business days.

2. Camps & Group Sessions

Bookings & Payments
Must be prepaid to confirm booking. Spaces are limited and confirmed on a first-come, first-served basis.

Cancellations by Clients

• More than 3 days before start date → Full refund or full credit (valid 6 months)
• Within 3 days of start date → No refund; full credit only (valid 6 months)
• No-shows → No refund or credit

Cancellations by Hoopwith'em
If we cancel due to low registration, weather disruptions, or venue issues, you will be offered a full refund or credit toward a future session or event. Refunds are processed within 5–10 business days.

3. Credit Option

Special cases (injury, family emergency) may be eligible for a credit at our discretion.

4. How to Cancel or Reschedule

Cancellations, refund requests, or schedule changes must be submitted via:

• 📧 info@hoopwithem.com.au
• 📞 0468 519 390

Cancellations are only confirmed once you receive a reply from Hoopwith'em.

5. Voluntary Assumption of Risk

I acknowledge that basketball training and competition involve significant risks, including falls, collisions, and equipment failure. I accept full responsibility for any illness, injury, or death arising from participation, including risks related to Covid-19.

6. Waiver, Release & Indemnity

I agree to waive any and all claims against Hoopwith'em, release Hoopwith'em from liability for negligence or breach of contract, and indemnify Hoopwith'em against any third-party claims arising from my participation.

7. Media Consent

Unless I advise otherwise in writing, I consent to Hoopwith'em using photographs or videos of me/my child for promotional purposes. My personal details will not be shared with other companies.